Returns and Cancellations Policy
The terms and conditions described apply to all products purchased from the Epiplo Kalomenidis online store on the website www.kalomenidis.com.
When you place your order through the Epiplo Kalomenidis online store, you have the option to cancel your order within the same day you placed the order.
In case you wish to return goods due to a change of mind, you will need to send a request to info@kalomenidis.com with your proof of purchase and your order form. The products you wish to return must be in perfect condition, with unopened packaging as received. You are responsible for the cost of returning the products unless the product is covered under warranty due to a manufacturing defect. In the event that you open the product packaging, you must take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the company's central warehouses at 25 March 95, Ptolemaida, TK 50200.
The customer has the possibility to return the purchased products within 14 days from the moment of receipt. In the event that they are not returned within 14 days, the Kalomenidis Stavros store is not obliged to accept any withdrawal or replacement of the product.
- Exceptions to the right of withdrawal
The right of withdrawal does not apply in the event that the products are manufactured according to the specifications set by you as a consumer or that are not in stock and require a special order from the (supplier/manufacturer) as well as products which, after delivery , due to their nature, are inextricably mixed with other elements.
