Terms of use

• General

The use of the website and the services of www.kalomenidis.com assumes that the user agrees with the following terms of use, which apply to the content of the website. The user must carefully read these terms before using the services of the website and if he does not agree not to use the services and its content.

The website www.kalomenidis.com is the online store of Stavros Kalomenidis company with VAT number 115809570, DOY: Ptolemaidas, with the activity "Manufacturing and Trading of Furniture". The headquarters of the company is located at 95 25th March Street, Ptolemaida, Postal Code 50200.

• Copyright

The design of the website, the texts, the graphics, the logo and the images, constitute the composition of all the content and constitute the intellectual property of the Kalomenidis Stavros company or its satisfied partners and are protected according to the provisions of Greek law, European law and international agreements. Any reproduction, republishing or distribution of the content of the www.kalomenidis.com page without the written approval of Kalomenidis Stavros is prohibited.

• Personal Data and Security

The Kalomenidis Stavros company understands the importance of securing personal data, as well as electronic transactions, and has taken all the necessary measures for the maximum security of transactions. The personal data that you declare on www.kalomenidis.com is used exclusively by it and the companies cooperating with it, for the purpose of promoting and executing the business relationship.

• Customer Obligations and Rights

The Kalomenidis Stavros company has as its sole purpose the sale of products and services to its customers. In order to provide the best service to its customers, it is necessary to request specific information regarding the completion and processing of their order. Customers in the online store of kalomenidis.com must fill in the information required by the relevant form, accurately, in order to be able to make the purchases they wish. In the event that the shipping address of the order is declared incorrectly, the responsibility rests exclusively with the customer.

The company keeps a record of all orders, which can be destroyed if requested by the customer. Each customer has access to their orders through their personal account and the Order History option. In the personal account, only two codes are needed, the login code (username) and the personal secret security code (password). The user can change the password as often as desired and is responsible for maintaining its secrecy from third parties. In case of loss or leakage of the code, the user is obliged to inform the company immediately, because otherwise the company is not responsible for the use of the secret code by other persons.

The company ensures the correctness of the electronic handling until the assignment of the order with technical means that monitor all stages of data entry, detect any errors in the electronic handling and inform with automatic messages about their correction. In addition, it does not reveal the personal data and information of users in any way. They are used exclusively for the execution of transactions. All information is encrypted and stored with absolute security.

The customer acknowledges that the rendering of colors may deviate from reality in terms of hues and tones, as they are rendered by electronic machines, the settings of which are affected by many parameters and defined by the capabilities of each machine and the individual user.

When you place your order through the online store www.kalomenidis.com, you have the option to cancel your order within the same day that you placed the order. The customer has the possibility to return the purchased products within 14 days from the moment of receipt. In the event that they are not returned within 14 days, the Kalomenidis Stavros company is not obliged to accept any return or replacement of the product.

• Exceptions to the right of withdrawal

The right of withdrawal does not apply in the event that the products are manufactured according to the specifications set by you as a consumer or that are not in stock and require a special order from the (supplier/manufacturer) as well as products which, after delivery , due to their nature, are inextricably mixed with other elements.

• Privacy

Responsible for the protection of personal data, in accordance with the law, is the company Kalomenidis Stavros with headquarters in the city of Ptolemaida at 95 25th Martiou Street, Ptolemaida, PO Box 50200. You are legally represented with GEMI number: 11040836000, with VAT number: 115809570 and D.O.Y Ptolemaidas, e-mail info@kalomenidis.com, telephone center 24630-23400.

The information that the customer is asked to fill in is first and last name, postal address, city, country, e-mail address and telephone number. In addition, during the visit to the www.kalomenidis.com page, data such as the browser used, the visitor's IP address or information about the products that are automatically collected, for better service, statistical or technical reasons saw. The collection and processing of such personal data is done when visiting, registering, connecting to an existing account or ordering products on the company's website. The data is used only in accordance with the applicable legal provisions and this privacy policy and, as the case may be, with the consent of the visitor, customer, registered user.

The visitor retains the right to delete or correct incorrect personal data, the right to delete his personal data as well as the right to receive a copy of personal data. The visitor, if he is a registered user, can claim his rights by connecting to the customer account and processing them immediately or delete his account completely. The data that must be stored due to legal, institutional or contractual obligations for the preservation of commercial documents will remain in a secure environment at Kalomenidis Stavros as required by law.

The details of the users (name, occupation, e-mail address, residential address, landline phone, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. The users, when providing their information in the context of their transactions, as well as herewith, will be informed by the company that maintains commercial documents, will remain in a safe environment at the Kalomenidis Stavros company and consent and accept the imminent processing of these personal data, for the needs of the smooth and smooth transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the company's employees and employees in the context of processing the contract being drawn up. The existence of the right of access and the right to object is also hereby notified. It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders. For the rest, the company keeping commercial documents that remain in a secure environment at the Kalomenidis Stavros company undertakes not to disclose the details of customers and their transactions, unless it has a written explanation from them, or this is required by a court decision or a decision of another public authority. The personal data declared in the company's online store are used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship, promoting goods and informing customers. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the company. The customer can access them if they wish.

Visitors' data may be forwarded to collaborating providers of promotional services or other services relevant to the purposes of the Kalomenidis Stavros company. The cooperating companies have been carefully selected and are committed to the company with a relevant contract that also concerns the protection of personal data, are located within the European Economic Area, are subject to the relevant EU legislation and provide the highest possible level of security. The visitor reserves the right to oppose or delete such actions at any time. The data may also be forwarded to official authorities if there is a legal obligation or court order. The same applies in the event that the Kalomenidis Stavros company has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and claims. Data is also transmitted to third parties for the correct execution of contracts in the cases for the delivery of goods to transport companies and companies providing postal services, as defined by placing the order, as well as during the payment process, no payment information is recorded or stored during this transaction, such as credit card numbers or other banking or other information. This information is provided directly to the respective payment service provider exclusively.

• Secure Transactions

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

In addition, personal security is the password you give when you become a member of www.kalomenidis.com. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties.

Finally, let us remind you that the credit card details are not stored in the company's storage media during the transaction, but are registered directly in a secure environment of the cooperating bank that has undertaken the routing of the cards.

All transactions you carry out through www.kalomenidis.com are governed by International and European law, which regulates issues related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to with distance sales.

• Availability of Goods

Available products, features and prices of our products are at www.kalomenidis.com. Our company guarantees timely information to its customers regarding the availability or non-availability of its products, but bears no responsibility for their availability. In addition, every effort is made to immediately update prices, features, descriptions, shipping and many other information on all products, however we would recommend contacting the store before completing the order to avoid any mistakes . 24% VAT is included in the listed prices. The Kalomenidis Stavros online store reserves the right to adjust prices without being obliged to inform the consumer public.

• Orders and Consumer Protection

Orders placed through the online store www.kalomenidis.com constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/2003 (Government Gazette A 116/16.05.2003) as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7 /EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it entered into force from 13/06/2014.

The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not under judicial assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The Kalomenidis Stavros company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incompetent persons.

• Methods of Ordering

You can acquire the items presented on www.kalomenidis.com in the following ways:

Order through the e-shop.

Order by phone at (+30) 24630 2340024630 23400

Order by email at info@kalomenidis.com

Directly from our store at 95 25th March, Ptolemaida, TK 50200.

• Payment methods

For purchases from the online store www.kalomenidis.com of the Stavros Kalomenidis company, the following payment methods are available:

Payment by credit card

It is possible to pay via credit, debit and prepaid cards of Visa, MasterCard, Maestro, AmericanExpress.

When you choose a credit, debit or prepaid card as a payment method, you are automatically transferred to the secure environment of Piraeus Bank.

www.kalomenidis.com is not involved in the online payment process by credit, debit or prepaid card and does not store your card details.

Payment by bank deposit

The deposit can be made to the following accounts:

National Bank of Greece

Beneficiary: Kalomenidis Stavros Ioannis

Account Number: 776 908268-94

IBAN:  GR4001107760000077690826894

In the case of a deposit, you should send the receipt by e-mail to info@kalomenidis.com so we can trace your payment.

Otherwise you can send us the details:

1) Deposit bank

2) Date/time of deposit

3) Full name

4) Deposit amount

This way we will be able to immediately track your payment and proceed with sending your order.

In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

• Shipping Products

Products are sent free of charge by us to the regions of Western Macedonia

Delivery Time: 20-30 Working Days

The consumer has no obligation to pay if he does not receive the legal document receipt/invoice. 24% VAT is included in the shipping costs. Please let us know if there are any difficulties accessing your site.

Orders are processed Monday through Friday (excluding holidays). If your order is placed on a Saturday or Sunday, it will be approved, prepared and shipped the next business day. During times of increased demand, the delivery time of goods may be increased (e.g. holiday season).

If for reasons of force majeure there is a delay with your order, then we will contact you to advise of dispatch and delivery.

Orders are delivered within eight business hours (9:00am – 5:00pm) excluding Saturdays, Sundays and holidays. The timetables of each shipment are set unilaterally by the Kalomenidis Stavros company.

In cases where the customer/user cannot receive on the day or time set for him, our company re-sets a delivery day and notifies the customer/user.

• Responsible for Receiving on behalf of the customer

The receipt in any case is made by the person referred to in the order as the recipient by showing his police ID or passport or in general a public document suitable for proof of identity in the event that the person referred to in the order as the recipient cannot receive himself, he should to notify us in writing to the Kalomenidis Stavros company e-mail address.

• Inaccessible Areas

In the event that the delivery address given by the customer / user is difficult to access by means of transport of the company / transport agency (e.g. a truck) or entry to the means of transport of the company / transport agency is not allowed, then please let us know by the registration of the order so that the appropriate measures are taken. In the event that the information is not given, then the company / transport agency has the right to deliver the products to you at the nearest point accessible by the means of transport or to request an additional fee from the customer / user for the delivery of the goods to the sidewalk of the entrance.

• Time of Delivery of Goods

The processing of orders and their delivery is completed according to the delivery time of the product.

The processing of orders and their delivery is completed within 20 working days of the order at the latest.

• Packaging and Assembly

www.kalomenidis.com undertakes the packaging of your order at no additional cost to you.

• Pricing Policy

The customer always pays the price indicated in the price lists at the time of the order. The prices listed on each product refer to final prices with Value Added Tax (VAT) and do not include shipping costs. Shipping costs when charged to the customer, are automatically calculated on the order form after you enter the shipping address (postal code).

• Sublisting of Products

The terms and conditions described apply to all products purchased from the Stavros Kalomenidis online store on the website www.kalomenidis.com.

When you place your order through the Kalomenidis Stavros online store, you have the option to cancel your order within the same day you placed the order.

In case you wish to return goods due to a change of mind, you will need to send a request to info@kalomenidis.com with your proof of purchase and your order form. The products you wish to return must be in perfect condition, with unopened packaging as received. You are responsible for the cost of returning the products unless the product is covered under warranty due to a manufacturing defect. In the event that you open the product packaging, you must take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the company's central warehouses at 25 March 95, Ptolemaida, TK 50200.

The customer has the possibility to return the purchased products within 14 days from the moment of receipt. In the event that they are not returned within 14 days, the Kalomenidis Stavros store is not obliged to accept any withdrawal or replacement of the product.

• Exceptions to the right of withdrawal

The right of withdrawal does not apply in the event that the products are manufactured according to the specifications set by you as a consumer or that are not in stock and require a special order from the (supplier/manufacturer) as well as products which, after delivery , due to their nature, are inextricably mixed with other elements.

• Product Warranty

The Kalomenidis Stavros company undertakes to replace any defective product, or product that has been damaged or destroyed during transport. In the event of receipt of a defective or damaged product, contact Kalomenidis Stavros immediately at 24630 23400. Then place the product in its original packaging and send it to our central warehouses to determine the problem. After a relevant check, the product change is approved and within 15 working days the customer receives back the new product.

The warranty does not cover normal wear and tear, products placed outdoors or in a wet environment, or non-domestic use, unless stated. In any case, it is considered that the check for any damage is carried out within 14 days from the date of receipt. In the event that a problem or damage is reported within 14 days, it is necessary for the consumer to have photos of the products available before their packaging is opened, in order to establish whether these have been caused by the transport company.

The warranty is valid from the date of purchase of the product from the company and this is proven by the proof of purchase. The warranty covers anything caused by construction or materials but not damage from wear and tear, mishandling or improper installation. Natural wood products may change color over time if exposed to the sun or other environmental conditions. Products made of solid wood due to the naturalness of the material may have slight deviations in shade due to the structure of the wood (water).

The product warranty does not include the dispatch of the company's technicians, as well as the transportation to replace the product to and from the customer's premises, services are billed separately and are not part of the warranty. The warranty covers the product and not its transport. Under no circumstances will the purchase price of the product be refunded.